The New Zealand Government has a strategic objective of ensuring all new government transactional services will be ‘digital by default’ by 2017. This will also see a shift towards collaborative service delivery across agencies and other intermediaries to allow user-centric fulfilment for citizens and businesses.  

To deliver on this goal, the Government is working through a transition programme that involves growing the digital channels, consolidating non-digital channels and enhancing service design for digitally empowered citizens.

However, a number of capability-sharing outcomes have already been delivered by New Zealand’s Department of Internal Affairs. These may be of interest to other countries involved in e-government transition. They include the introduction of a common web platform in the form of a Platform-as-a-Service (PaaS) offering for creating and hosting government websites. This allows an unlimited number of fellow agencies to share one basic web platform. It also includes a complementary web services panel where government agencies can engage pre-approved providers to work on their platforms without going through a separate procurement process.

The Department of Internal Affairs also operates a Desktop-as-a-Service (DaaS) service. This provider-hosted end-to-end desktop service features options that allow virtual and traditional desktops and a variety of service models. DaaS gives agencies the flexibility to ramp up or scale back use and costs as required.

In a similar manner, Enterprise-Content-Management-as-a-Service (ECMS) and Infrastructure-as-a-Service (IaaS) solutions are also provided. IaaS earned a 2014 Institute of Public Administration (IPANZ) Award in the Digital Government category.

The New Zealand Government also provides a suite of telecommunication network and security services, which is suitable for all government agencies regardless of scale. It is currently looking to develop this approach further for next-generation telecommunications services.

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